Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

At Tressia24, we want every customer to shop with complete confidence. If you are not entirely satisfied with your purchase, we offer a free 30-day return and refund policy.

30-Day Free Returns

Customers may return eligible items within 30 calendar days after receiving their order.

To qualify for a return:

Items must be unused, unworn, and in their original condition.
Items must include all original packaging and accessories.
Products must not be damaged due to misuse or improper handling.
Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible:

Personalized or custom-made products.
Gift cards.
Clearance or final sale items.
Products damaged by improper use.

How To Request A Return

Please contact us before sending any items back.

Email: support@tressia24.online

Include:

Full name
Order number
Product name
Reason for return
Photos if applicable

Our support team will provide return instructions within 24–48 hours.

Refund Processing

Once your return is inspected and approved:

Refunds will be issued to the original payment method.
Processing time is typically 5–10 business days.
Shipping fees are fully covered by Tressia24.

Damaged Or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will replace the item or issue a full refund at no additional cost.